Transparency is at the core of everything we do. Review our policies below.
Last updated: March 2026 — Effective immediately
These Terms of Service ("Terms") govern your access to and use of services provided by Aly Technology Inc. ("Aly," "we," "us," or "our"), including this and affiliated websites, mobile applications, products, and software services including personal health care navigation services, wellness services, communication services and other technology or personal services (collectively, the "Services"). Your use of the Services and any health and/or wellness program accessible through the Services (the "Program") may be subject to additional policies and terms incorporated herein by reference.
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services. We reserve the right to update these Terms at any time. Changes become effective upon posting. Continued use of the Services after changes constitutes acceptance of the updated Terms.
You represent that you are not barred from enrolling for or receiving the Services under any applicable law. If your use of the Services is prohibited by applicable laws, you are not authorized to use the Services.
To use the Services, you must create an account with accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify Aly immediately of any unauthorized use of your account. You may not transfer your account without our prior written consent.
Health care professionals ("Providers") are independent professionals practicing within independently owned professional Practices. Each Provider exercises independent medical judgment. Aly contracts with and provides management and administrative services for the Practices.
Aly provides a telemedicine platform connecting patients with licensed healthcare Providers for consultations, assessments, and if clinically appropriate, prescription of medications. Services include:
A Provider may determine that treatment is not appropriate for you. No prescription is guaranteed. Your Provider reserves the right to deny care if provision is not medically or ethically appropriate.
For full billing, subscription, auto-renewal, and cancellation terms, please review our Subscription & Billing Terms. Key points:
By providing your contact information, you consent to receive communications from Aly via email, SMS, and other electronic means. You agree that electronic notices satisfy any legal requirement for written notices. You may opt out of marketing communications at any time, but transactional communications related to your account and treatment will continue as necessary.
You agree not to: impersonate others; violate any law; transmit harmful content; interfere with the Services; attempt to gain unauthorized access; scrape or harvest data; or use the Services for any purpose other than your personal healthcare needs.
All Content, including text, graphics, logos, images, and software, is the property of Aly or its licensors and is protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the Services for personal, non-commercial purposes only.
Trademark Notice: Ozempic® and Wegovy® are registered trademarks of Novo Nordisk A/S. Mounjaro® and Zepbound® are registered trademarks of Eli Lilly and Company. Aly Health is not affiliated with, endorsed by, or sponsored by these companies.
You may stop using the Services at any time. See our Refund & Returns Policy for refund eligibility. Aly may terminate your access for cause, including: missed appointments, inability to contact you, non-payment, inappropriate conduct, or failure to meet enrollment criteria.
THE SERVICES ARE PROVIDED "AS-IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. ALY MAKES NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALY'S TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF $100 OR THE AMOUNTS PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify Aly from claims arising from your use or misuse of the Services, your violation of these Terms, or your negligent or wrongful conduct.
These Terms are governed by the laws of the State of Delaware.
Last updated: March 2026 — Effective immediately
Aly offers monthly subscription plans for prescription treatment programs. Each plan includes:
| Treatment | Monthly Price | Includes |
|---|---|---|
| Semaglutide | $199/month | All dosages (0.15mg–2.1mg), supplies, consultation, shipping |
| Tirzepatide | $349/month | All dosages (2.5mg–10mg), supplies, consultation, shipping |
No price increases based on dosage. Your monthly price remains the same whether you are on the starting dose or the maximum dose. Prices are subject to change; you will be notified in advance of any price changes.
If your renewal date falls on a day not contained in a given month (e.g., the 31st), you will be billed on the last day of that month. If your payment method is declined, we may attempt to process the charge again within 7 days. Your access to the Services may be suspended if payment cannot be processed.
We accept major credit cards and debit cards. All payments are processed securely through our payment processor, Stripe, Inc. Aly does not store your full credit card number. By providing your payment information, you represent that you are authorized to use the payment method provided.
You may cancel your subscription at any time using any of the following methods:
You may request to pause your subscription for up to 3 months by contacting our care team. During a pause, you will not be billed, and no medication will be shipped. Your account and medical records will be retained.
You may request to switch between available treatment plans at any time by contacting our care team. Plan changes are subject to physician approval and may require a new consultation. Any price difference will be prorated.
If your payment method is declined, we will notify you via email and may attempt to process the payment again within 7 days. If payment cannot be collected after multiple attempts, your subscription may be suspended or cancelled. You are responsible for ensuring your payment information is current and valid.
Your initial health assessment consultation is free. You are not charged until a physician has reviewed your profile and a treatment plan has been established. If a physician determines that treatment is not clinically appropriate for you, you will not be charged.
Last updated: March 2026 — Effective immediately
At Aly, we take your privacy seriously. This Privacy Policy explains how we collect, use, and share your personal data when you access or use our Services. By using our Services, you consent to the practices described herein.
This Privacy Policy covers how Aly Technology Inc. and its affiliates may access, use and share your Personal Data. "Personal Data" means any information that identifies or relates to a particular individual. This policy does not cover third-party practices or Protected Health Information (PHI) as defined by HIPAA, which is governed by our Notice of Privacy Practices.
| Category | Examples | Source |
|---|---|---|
| Identity | Name, date of birth, gender | You |
| Contact | Email, phone, mailing address | You |
| Health | Medical history, conditions, medications | You, Providers |
| Financial | Payment card info (processed by Stripe) | You |
| Technical | IP address, browser, device, cookies | Automatic |
| Usage | Pages viewed, features used, interactions | Automatic |
| Communications | Emails, chat messages, call recordings | You |
We use cookies and similar technologies (pixel tags, web beacons, JavaScript) for essential functionality, analytics, and advertising. You can manage cookies through your browser settings. We use the following categories:
To opt out: Google Analytics Opt-out | DAA Opt-out | NAI Opt-out
We use industry-standard physical, technical, and administrative security measures including encryption, access controls, and secure infrastructure. We retain Personal Data for as long as your account is active or as needed to provide Services, comply with legal obligations, or resolve disputes. No method of transmission or storage is 100% secure.
All users may request access to, correction of, or deletion of their Personal Data by contacting [email protected].
California residents (CCPA): Right to know, right to delete, right to opt-out of sale (note: we do not sell data), right to non-discrimination.
Other states (Nevada, Connecticut, Colorado, Utah, Virginia): Contact us with your state of residence for applicable rights.
We will respond to valid requests within 45 days. Write to: Privacy at Aly, 1111B S Governors Ave STE 26529, Dover, DE 19904.
We may update this policy at any time. Changes are effective upon posting. Continued use constitutes acceptance. Contact: [email protected] | 1111B S Governors Ave STE 26529, Dover, DE 19904.
Last updated: March 2026 — Effective immediately
| Scenario | Refund | Details |
|---|---|---|
| Doctor does not approve treatment | Full refund | Automatic, no action required |
| Order cancelled within 24 hours (before processing) | Full refund minus $100 minimum charge | Contact support with order number |
| Damaged or defective product | Full refund or replacement | Report within 7 days of delivery with photos |
| Dissatisfied with experience | Case-by-case | Contact within 30 days for resolution |
| GLP-1 medication (shipped) | Non-refundable | Regulatory restrictions on medication returns |
| Consultation (completed) | Non-refundable | Service has been rendered |
| Initial month order (placed) | Non-refundable | Processing begins immediately |
If you receive a damaged or defective item, contact us within 7 days of delivery with your order number, a description of the issue, and photographs. We will send a replacement at no cost or issue a full refund if a replacement is unavailable.
You may cancel your subscription at any time. See our Subscription & Billing Terms for full details. Key points:
We are committed to resolving all customer concerns. Our complaint process:
Last updated: March 2026 — Effective immediately
This Consent to Telehealth governs your use of telehealth services through the Aly platform. Please read this carefully before using the Services. Questions? Email [email protected].
"Telehealth" is the use of electronic information and communication technologies by healthcare providers to deliver services to patients not at the same physical location. This may include: assessment, diagnosis, consultation, treatment, education, care management, and self-management using audio, video, messaging, and electronic data transfer.
Aly implements administrative, physical, and technical safeguards including encryption and information security protocols. However, no system can guarantee absolute security. For details, see our Privacy Policy.
You may withdraw your consent to telehealth at any time by contacting [email protected]. Withdrawing consent may affect your ability to receive Services through the Aly platform.